Hilfe
  1. Hilfe
  2. Computerra IT-Support

Computerra IT-Support

Willkommen! Hier können Sie eine Support-Anfrage stellen.

  • Support-Anfrage

    Allgemeine Support-Anfrage

  • Neue Hardware anfragen

    Anfrage über PCs, Notebooks, Drucker oder sonstige Hardware

  • Kritischen Systemfehler melden

    Schwerwiegende Probleme mit einem System oder Programm, die zu Arbeitsunfähigkeit führen.

  • Neuen Benutzer-Account in Ihrer Umgebung erstellen

    Neuer Benutzeraccount in Ihrer Struktur erstellen. Active Directory, Azure, Drucker, etc.

Unterstützt von Jira Service Management
{"xsrfToken":"796ad3c9e83b12fd7f80360f93a5d2d579781156_lout","branding":{"id":"1","key":"help","name":"Computerra IT-Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131b2b","headerLinkHoverBGColor":"#131b2b","headerBadgeColor":"#131b2b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"help","projectId":10002,"serviceDeskId":1,"name":"Computerra IT-Support","description":"<p>Willkommen! Hier können Sie eine Support-Anfrage stellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Kritischen Systemfehler melden","descriptionHtml":"","callToAction":"Kritischen Systemfehler melden","introHtml":"<p>Schwerwiegende Probleme mit einem System oder Programm, die zu Arbeitsunfähigkeit führen.</p>","icon":10521,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"3","name":"Neue Hardware anfragen","descriptionHtml":"","callToAction":"Neue Hardware anfragen","introHtml":"<p>Anfrage über PCs, Notebooks, Drucker oder sonstige Hardware</p>","icon":10550,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"4","name":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","descriptionHtml":"","callToAction":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","introHtml":"<p>Neuer Benutzeraccount in Ihrer Struktur erstellen. Active Directory, Azure, Drucker, etc.</p>","icon":10517,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"1","name":"Support-Anfrage","descriptionHtml":"","callToAction":"Support-Anfrage","introHtml":"<p>Allgemeine Support-Anfrage</p>","icon":10541,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,3,2,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmViMjNmNS0xODU2LTQxNDctOGRhZS0xNGZlOTNmZTZmZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE4MjkxNTIsIm5iZiI6MTc1MTgyNzk1Mn0.WdgvsKMdzJcxNAco2Z3wh-OPYhyKM6lHRrs68_lcRIE","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","tokenDurationInMins":20}},"sharedPortal":{"name":"Hilfe","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://wiki.hub.computerra.cloud/wiki","kbLinkDomainURLs":["https://computerra.atlassian.net","https://help.jira.computerra.cloud","https://wiki.hub.computerra.cloud","https://jira.hub.computerra.cloud"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=computerra","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"796ad3c9e83b12fd7f80360f93a5d2d579781156_lout","baseUrl":"https://help.jira.computerra.cloud/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira.hub.computerra.cloud","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d68e2521797746d3a495845039b1d03c","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}