Help Center
  1. Help Center
  2. Computerra Helpdesk

Computerra Helpdesk

Willkommen! Hier können Sie eine Support-Anfrage stellen.

  • Anfrage zu IT Themen

    Allgemeine Anfragen

  • Neue Hardware anfragen

    Anfrage über PCs, Notebooks, Drucker oder sonstige Hardware

  • Problem melden

    Akute Probleme mit einem System oder Programm.

  • Neuen Benutzer-Account in Ihrer Umgebung erstellen

    Neuer Benutzeraccount in Ihrer Struktur erstellen. Active Directory, Azure, Drucker, etc.

Powered by Jira Service Management
{"xsrfToken":"54b44c4bbf5892623b675b5431f2fe749caa66f5_lout","branding":{"id":"1","key":"help","name":"Computerra Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131b2b","headerLinkHoverBGColor":"#131b2b","headerBadgeColor":"#131b2b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"help","projectId":10002,"serviceDeskId":1,"name":"Computerra Helpdesk","description":"<p>Willkommen! Hier können Sie eine Support-Anfrage stellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Problem melden","descriptionHtml":"","callToAction":"Problem melden","introHtml":"<p>Akute Probleme mit einem System oder Programm.</p>","icon":10521,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"3","name":"Neue Hardware anfragen","descriptionHtml":"","callToAction":"Neue Hardware anfragen","introHtml":"<p>Anfrage über PCs, Notebooks, Drucker oder sonstige Hardware</p>","icon":10550,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"4","name":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","descriptionHtml":"","callToAction":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","introHtml":"<p>Neuer Benutzeraccount in Ihrer Struktur erstellen. Active Directory, Azure, Drucker, etc.</p>","icon":10517,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"1","name":"Anfrage zu IT Themen","descriptionHtml":"","callToAction":"Anfrage zu IT Themen","introHtml":"<p>Allgemeine Anfragen</p>","icon":10541,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,3,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"02115a79-a4f3-34e1-b822-0e75d8be87ec","appLinkName":"","appLinkUrl":"","spaceKey":"HW","spaceName":"CT Systemhaus","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":1,"kbLinkDomainURLs":["https://computerra.atlassian.net","https://help.jira.computerra.cloud","https://wiki.hub.computerra.cloud","https://jira.hub.computerra.cloud"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmViMjNmNS0xODU2LTQxNDctOGRhZS0xNGZlOTNmZTZmZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM1MTU3NTAsIm5iZiI6MTc2MzUxNDU1MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.Xq9m6cA7d8tWGBTYLGGC14JJ6nJh0Ik_A4S-HE3V2GY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://wiki.hub.computerra.cloud/wiki","kbLinkDomainURLs":["https://computerra.atlassian.net","https://help.jira.computerra.cloud","https://wiki.hub.computerra.cloud","https://jira.hub.computerra.cloud"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=computerra","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"54b44c4bbf5892623b675b5431f2fe749caa66f5_lout","baseUrl":"https://help.jira.computerra.cloud/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira.hub.computerra.cloud","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"feb47fbb89374283b9d3315e1c9ce538","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://computerra.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}