{"xsrfToken":"9e3352cf7456f9ab3770bc7d3209b5ebbd1dbc8d_lout","branding":{"id":"1","key":"help","name":"Computerra Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131b2b","headerLinkHoverBGColor":"#131b2b","headerBadgeColor":"#131b2b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"help","projectId":10002,"serviceDeskId":1,"name":"Computerra Helpdesk","description":"<p>Willkommen! Hier können Sie eine Support-Anfrage stellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Problem melden","descriptionHtml":"","callToAction":"Problem melden","introHtml":"<p>Akute Probleme mit einem System oder Programm.</p>","icon":10521,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[1],"key":""},{"id":"3","name":"Neue Hardware anfragen","descriptionHtml":"","callToAction":"Neue Hardware anfragen","introHtml":"<p>Anfrage über PCs, Notebooks, Drucker oder sonstige Hardware</p>","icon":10550,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"4","name":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","descriptionHtml":"","callToAction":"Neuen Benutzer-Account in Ihrer Umgebung erstellen","introHtml":"<p>Neuer Benutzeraccount in Ihrer Struktur erstellen. Active Directory, Azure, Drucker, etc.</p>","icon":10517,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"1","name":"Anfrage zu IT Themen","descriptionHtml":"","callToAction":"Anfrage zu IT Themen","introHtml":"<p>Allgemeine Anfragen</p>","icon":10541,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[1,3,2,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmViMjNmNS0xODU2LTQxNDctOGRhZS0xNGZlOTNmZTZmZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3OTYwMjgsIm5iZiI6MTc0Nzc5NDgyOH0.pnctoohxCmazFZwtQkfO3QQwC4aMz-cXw9RfKOHrQoc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10002,"form":{"name":"Anfrage zu IT Themen","descriptionHtml":"","callToAction":"Anfrage zu IT Themen","intro":"<p>Allgemeine Anfragen</p>","instructions":"","icon":10541,"iconUrl":"https://help.jira.computerra.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detaillierte Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10201","fieldConfigId":"10383","label":"Telefonnnummer (optional)","description":"Geben Sie gerne eine Telefonnnummer ein, unter der wir Sie erreichen.","descriptionHtml":"<p>Geben Sie gerne eine Telefonnnummer ein, unter der wir Sie erreichen.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2025-05-21T04:33:48+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YmViMjNmNS0xODU2LTQxNDctOGRhZS0xNGZlOTNmZTZmZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3OTYwMjgsIm5iZiI6MTc0Nzc5NDgyOH0.pnctoohxCmazFZwtQkfO3QQwC4aMz-cXw9RfKOHrQoc","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=computerra","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9e3352cf7456f9ab3770bc7d3209b5ebbd1dbc8d_lout","baseUrl":"https://help.jira.computerra.cloud/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jira.hub.computerra.cloud","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5beb23f5-1856-4147-8dae-14fe93fe6fff","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e8083ef1982d4eb48275ca4694aa1999","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}